Our Colex CNC has increased our productivity and continues to help grow our business. The quality of their product is crucial to our business model and they never disappoint. Whether its their customer service, consumables, or just always making the customer come first they’re a “home run”.. We look forward to having them continue our growth. -Bryan
We just had our Sharpcut cutter installed just over a week ago and couldn’t be happier. Peter was great answer all our question before we purchased it, and invited us to NJ to see where they are made. We were able to test the cutter with all the materials we cut, and speak to their engineers that build it. Everyone was great. You can’t beat this cutters ability for the price. -Mike
This is a great piece of equipment. For its capabilities you can not beat the price! Installation went very smooth the training was excellent and we have been running the machine every day for the last 3 months! If you ever have an issue a phone call and a quick set-up in Teamviewer and problems solved! Very happy with our decision and purchase! -Chris
As a business owner, I’ve had a lot of machines over the years, but this is my favorite! It has allowed us to offer so many more products to our customers. It is a workhorse and I would recommend this machine and company to anyone. Great customer service and support! -Marsha
By far the best purchase I have made in 30 years. -Jeff
Everything about this company is great. The new machine and the software are so advanced, and customer service is GREAT very happy customer. -Stan
From demo to install – Colex has provided outstanding product and customer service. Our Sharpcut 1732 has been a game changer for our business. -Cecile
We have had our Colex for almost 4 years and love it. At one point we ran it 24 hours a day for 5 days without any issues.
Colex makes a wonderful product with a 5 star customer service! They are always very friendly and extremely helpful! Huge thank you to Andrei S. for his amazing knowledge in the product tech support and help. His customer service is always outstanding. Andrei is a huge asset to the Colex team! -Branden/Creative Color Studio
Colex is an amazing company and the techs are always willing to help. I have an out of warranty machine and Andrei was quick to help get an issue resolved quickly so I was back up and running within an hour. – Edward
Great company to work with. Very solid equipment, fantastic support if/when needed. -Brian
Great customer service! The training was excellent and our experience was great. Everybody was easy to work with and any questions were answered in a timely manner. -Brian
Super helpful and knowledgeable tech, sales and service staff. These folks are always willing to help! -nick
Digital Output Magazine
April 2020 Issue
Flourishing with Finishing
by: Olivia Cahoon
Before purchasing the Colex Sharpcut SX1732, offline die-cutting technology was used. Shultz considered purchasing a flatbed router/cutter for about 14 to 16 months before making a decision. “I have never been the type of owner that buys new equipment because it was shiny and fast. We need to offer specialized products in quantities that businesses can use and reorder at a price point that makes sense.”
For the PSP, the vendor’s reputation for reliable service plays just as much of a role as the physical machine’s capabilities. Shultz spoke with colleagues in the AlphaGraphics franchise network, other vendors, and a variety of salespeople. “I felt that Colex had our back from the first day.”
A major selling point was the device being delivered in one piece directly from Colex. As a result, there was little to install once onsite. All of the moving parts are composed of solid steel, which Shultz believes makes it an attractive machine when in action.
With its flatbed cutter, the PSP offers custom cutting services and the shop expanded its market share by introducing only one piece of technology that serves many purposes. “Everyone that has a digital printer has a cutter, a folder, and a scoring machine. These are the items of the basic recipe when printing digitally,” explains Shultz.
The print business can now, for example, print small run posters with a custom throughcut for a special effect. The Colex Sharpcut SX1732 produces small quantities of custom kiss-cut and throughcut solutions that can be printed directly inline with digital equipment at no extra cost. Also, time-consuming metal dies are eliminated.
AlphaGraphics Elkhart/South Bend also employs a Graphic Whizard PT Series full-bleed finisher. The system substitutes the shop’s regular paper cutter and binding equipment for its ease of use, pile feed, and ability to run without an operator.
As with any new machine there are moments in training when the staff needs guidance. Colex provided out-of-the-box instruction that was tailor fit to AlphaGraphics Elkhart/South Bend’s staff and customers. According to Shultz, the only downside of new equipment training is not knowing what you don’t know. In the first 60 days, another specialist was recruited to follow up on the learning progress and to teach staff about additional items the business hopes to offer in the future.
“The Colex was purchased knowing the staff could fill two to four hours of machine time almost every day,” says Shultz. With this amount of work already in house, the learning curve was minimal and occurred at a small cost. “When you break consumables like blades and router bits, you realize there is a cost associated with that. We have been lucky enough to qualify for account credit with Colex right from the beginning, so we stocked up on some consumables for those mistakes and learning curves,” he explains.
In fact, Shultz purchased another cutting mat to prevent a possible emergency situation, such as waiting for UPS to get a new one from NJ to IN.
AlphaGraphics Elkhart/South Bend uses a number of different digital printing products. For narrow format, it works with Ricoh USA, Inc. monochrome and color devices. In the wide format space, an HP Inc. Latex roll-to-roll printer is powered by an Onyx Graphics, Inc. RIP.
60 days after installing the Colex Sharpcut SX1732, the PSP used the device to cut graphics printed on the HP Latex—processing window film for custom buildings and vehicle installations while breaking down substrates for a variety of customer jobs. Currently the shop uses the HP Latex printer for 15 to 20 percent of its digital output and nearly 50 to 60 percent of its large format output.
When it comes to media, the shop uses high-end material. For roll-based media, it prefers Avery Dennison Graphics Solutions followed by 3M Commercial Solutions.
For years the shop focused on digital sheetfed and large format roll printing, but with the Colex Sharpcut SX1732 the business now takes advantage of more substrate solutions for its customers. This includes coroplast, sintra, and polymetal.
The Colex Sharpcut SX1732 cutter is a solid investment for AlphaGraphics Elkhart/South Bend. With the ability to cut a variety of materials inline with digital equipment, the company saves time and offers higher valued finishing capabilities.
April 2020, Digital Output